Privay Policy - Firstpros

Traffic Management
Property Management
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Stakeholder Engagement & Consultation
Training and Professional Development

1. Who We Are

Firstpros Limited

Registered in England and Wales Company Number: FIRSTPROS LIMITED Registered Office: Hoffmans House, Second Avenue, Edmonton N18 2PG Email: info@firstprosgroup.com Phone: +44(0)3330507786

We are registered with the Information Commissioner’s Office (ICO):

ICO Registration Number: ZB741015

We are also certified under the following international standards:

✅ ISO 9001 – Quality Management
✅ ISO 14001 – Environmental Management
✅ ISO/IEC 27001 – Information Security Management

These certifications reflect our commitment to excellence, environmental sustainability, and robust data protection.

2. What Data We Collect

We may collect and process personal data, including:

a. Clients, Partners, and Service Users:

Name, job title, business contact details
Organisation details
Communications records
Project- or contract-related information

b. Stakeholders and Consultation Respondents:

Name (where provided)
Address, postcode
Public responses, opinions, or feedback
Any other voluntarily submitted information

c. Employees, Contractors, and Trainees:

Name, address, contact details
ID documents and certifications
Employment or training history
Emergency contact information
Health and safety or site compliance information

3. How We Collect Your Data

Direct interactions (phone, email, in-person, online forms) Job applications and training registration Site visits and safety logs Public engagement and consultation events CCTV at project locations (where applicable) Our website or affiliated platforms (if applicable)

4. Lawful Basis for Processing

We process personal data under the UK GDPR on the basis of:

Contractual necessity – to deliver services or training
Legal obligation – compliance with HSE, employment, or statutory notice requirements
Legitimate interests – stakeholder engagement, business development, and internal management
Consent – for marketing, training participation, or newsletter sign-up (where required)

5. Who We Share Your Data With

We may share your data with trusted third parties, where necessary, including:

Local authorities and public bodies (e.g. TfL, borough councils)
Subcontractors and delivery partners
Training accreditation and compliance bodies
IT providers and cloud service platforms
Legal or regulatory entities
Emergency services (where required by safety concerns)

We do not sell or lease your data to any third party.

6. Data Security and Retention

As an ISO/IEC 27001 certified organisation, we employ strict data security measures to protect personal information, including:

Secure storage systems (digital and physical)
Password and access-controlled platforms
Data encryption, where applicable
Staff training on data protection and confidentiality

We retain personal data only for as long as needed to fulfil its purpose or meet legal requirements, in accordance with our retention policy.

7. Your Rights

Under the UK GDPR, you have the right to:

Access your data
Correct or update your information
Request erasure or restrict processing
Object to processing (in certain cases)
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact: info@firstprosgroup.net Hoffmans Food House, Second Avenue, Edmonton, N18 2PG, London

8. Website & Cookies

(If applicable:) Our website may use cookies and analytics to improve user experience. A separate cookie policy is available online.

9. Updates to This Policy

We may update this privacy policy from time to time. Updates will be posted on our website or shared directly if required.

Contact Us

If you have questions or concerns about how your data is handled, please contact:

Firstpros Limited

info@firstprogroup.com

Hoffmans Food House, Second Avenue, Edmonton N18 2 PG, London

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